What gave me the most pleasure is the reason given for the purchase; ‘I have had to fix this [market leading prosumer pump] machine three times in less than nine months’. This is exactly what i have been banging on about since we first went the lever way back in 2004
I also asked how little LONDINIUM was even heard of – Caffeine Magazine perhaps? No. Once again the answer was Google. It transpires that the L1 project was stumbled across more than 18 months ago and this customer has been quietly waiting in the long grass ever since, monitoring our progress, even going so far as to get a friend to purchase an L1 surreptitiously a couple of months ago to test the waters. Cautious, given this person’s occupation
And that is an indication of how long you have to ‘hang tough’ before the rewards start to flow back in
The LONDINIUM I is still mechanical so things can go wrong, but the less you put on a machine the less that can fail – call it the Olympia Cremina principle if you like
As is the way in life, on the very occasion on which you want to offer a heightened customer experience events conspired against us to ensure it was a comedy of errors from start to finish, however the customer was incredibly gracious about it and will no doubt file the experience as a future dinner party tale; ‘The night the mad Kiwi came to visit’