With over 80% of our sales outside the UK, our export customers aren’t an afterthought on the periphery, you are our core business and the effort we put into supporting you after the sale reflects that
Our new website, which launches on Monday, the second of October, has been developed to allow us to serve you even better, wherever you are on the globe
As long as you have a good internet connection, we can look after you as well as a doctor making house calls; personable with a precise diagnosis
Email is a tool which is often used by companies to hide behind. It provides an indelible record and it allows the boxes to be ticked and ‘the process’ to be followed. Your manager is happy and so is their manager. Everyone is happy except the customer. In our experience email is a fertile ground for ambiguity and misunderstanding
While email works well for professional service firms it is as good as useless for resolving practical issues like ‘my espresso tastes funny’
Time and again we resolve in 5-10 minutes on a Skype or Facetime call what a cascade of emails could not
Forget email, it is useless for the business of resolving your espresso making problems
When it comes to espresso a picture really is worth 1000 words – at 30 frames per second, that really is a lot of words