another seismic shift will be our new website which will provide you with multi-currency functionality and a multi-lingual forum to support you better, wherever you live
each country in which we have sold a LONDINIUM I will have a moderator
this means that whatever language you speak you will have a means by which to channel your feedback to us and get answers on any issue that you may be concerned with. it also means that you should be able to get on the spot answers to any basic questions that you may have as you will be conversing with others in your time zone, rather than having to wait for my response
crucially for some people it means they will no longer have to deal with me, but instead through a moderator that we will have appointed for their inter-personal communication skills as much as anything. this will serve to provide a customer friendly communication portal into LONDINIUM Espresso, which i appreciate hasn’t always been available in the past
given the number of LONDINIUM Is out in the wild now it is becoming more of a challenge to provide a timely response to any issues that an owner may have
the vast majority of the requests simply need an informative or educational response, but these can be very time consuming, especially as they tend to be the same issues cropping up. expect to see a content rich FAQ (frequently asked questions) area of the site, i.e. ‘how to’ video clips
the new LONDINIUM Espresso website will facilitate the formation of a LONDINIUM club in your country, which should help build trust for prospective owners in locations at a distance from London, England