i’m finally getting more customers and prospective customers book in or just call me on Facetime & Skype
it is so effective!
customers love it because they get a complete understanding, just as if i had visited them in person
i love it because it is a vastly superior means of communication to email, which in my view leads to more misunderstandings than any other form of communication
why is email a shocker? well in the past when people wrote business letters they tended to be more formal, concise, and precise, typically to record or document a transaction in some way, be it a contract for sale or a property title, or a proposal. for these kinds of activities email also works well, although people tend to write in a more casual, imprecise way with email that can lead to ambiguities, me included at times
where email falls down is people try to use it to describe problems/scenarios/anomalies in a way that i dont remember we tried to do with formal business letters. its like someone writing to a mechanic to ask them what is wrong with their car as it makes a funny noise on the sharp left hand bend at the far end of their village. its possible to solve the problem eventually, but it is likely to be ponderous and frustrating for both parties
enter Facetime & Skype! they’re just so under utilised and mis-marketed in my view. if you go to the Apple website you will only see happy faces of smiling families talking to their mother or father who has a big corporate job and is late at the office or on another business trip somewhere. or a couple maintaining their long distance relationship
these are the obvious uses, but it is capable of SO MUCH MORE as a customer support tool! Facetime in particular gives you incredible image resolution, far better than i have ever experienced on Skype, so if you have Facetime available please choose that over Skype
in simple terms i am more than happy to provide 1-2 hours of my time completely free of charge or obligation on Facetime or Skype to anyone who has purchased a machine from us – just ring!
i would far rather people do that than struggle with the machine and get frustrated before they eventually ask for help
whenever i go on holiday, say christmas for example, i will have my trusty 11″ macbook air and iphone with me and i will be available, but please refrain from making contact on the public holidays like christmas, boxing day, new years day unless it is an emergency – i.e. i am there to help out in the unlikely event of some kind of crisis, but i wont be interested in discussing the merits of tamping style, roast profiles, or a particularly remarkable wild coffee you have found in the jungles of africa on a public holiday
best
reiss.