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as such you could view this piece of news as a piece of back office drudgery and wonder why i am posting it publicly, which it is. however it is a key piece of the puzzle in improving your customer…

for the foreseeable future i will pay the 15% tariff for our US customers on the seals i make here in New Zealand as the only NZ Post service offered at the present time to the US is a delivered…

this tool is now available to order the first batch will be delivered from our local supplier in 10 working days

We have been contacted a few times recently asking what the impact of tariffs are for customers in the USA when ordering a machine LONDINIUM espresso machines are made in Birmingham, England and therefore you should assume that you will…

Finally got to visit Melbourne a couple of weeks ago. The city’s reputation is deserved i think as the world’s leading cafe scene. I know some people will say what about here or there, but the metric i used was;…

years late, but we are pleased to announce that we have finally removed polystyrene packaging from the R24 and Compressa models

Next week (W/c 7 july) we will make our first run of machined piston seals for the Vectis in grade ‘A’ EPDM that we fly in from Germany to offer as a premium replacement part. Yes they are expensive, but…

very pleased to announce that effective immediately all Vectis will ship with no grease seals. this will massively improve the customer experience as it is pretty disappointing to receive a brand new lever espresso machine and have it leak on…

we have now completed our product development phase, years late, but better late than never we now pivot to a focus on customer service and strengthening the website to make it as useful as it can possibly be things i…