Bacchi difficult to separate after use?

We received the email below from a customer today. While the Bacchi contains a vacuum breaker valve in the base this does not mean you will be able to separate the main component that contains the cylinder and piston from the base by exerting opposing forces acting in the same plane (i.e balanced forces). There is still a residual vacuum and this is easily broken by following the simple steps described below:

Ben

I've been giving this some more thought as we've never had this kind of
complaint, and its never occurred to me as an issue, so Im quite surprised.

I trust when you are trying to separate the 2 parts that you are not trying
to pull them apart in a 'straight line' or 'horizontally opposed' if you
like.  If you are I understand why you think it is extremely difficult, as
it will be.

To separate;

1.  have the base of the Bacchi sitting on the bench
2.  hold the top of the frame with your left hand, pushing down toward the
bench with moderate but not excessive force to stop the base moving around
3.  with your right hand grasp the top of the component that houses the
cylinder & piston (i.e you have already removed the other components that
sit on top of the cylinder & piston housing) and pull it in a horizontal
direction, i.e. parallel with the top of the bench that the Bacchi is
sitting on.  Pulling in this direction will break the vacuum fairly easily
4.  if you are trying to pull 'upwards' in step 3, yes it will be an almost
impossible task as you will struggle to break the vacuum.

This would account for your frustration.

Let me know how you get on

Reiss.


On 26 December 2010 19:20, Benny  wrote:

>  Hello Reiss
>
> Today I received the Bacchi . Due to weather conditions in LHR and CDG
> airports the delivery by Fedex was delayed.
> I managed to produce a very good espresso on third trial with good heavy
> brown red crema. I addmit that the taste is still not in par with what I get
> from my Giotto still I`m satified and sure I`ll improve.
>
> However ,I have one phenomena for which I`d like your advise. After I cool
> the machin under tap water trying to disangage the main boiler from the base
> it is difficult and the two unit are stuck due to vacum produced at the
> lower water bed.  to the best of my knowledg there should be a valve
> releasing this vacum. Am I right ? Else .What should I do ?
>
> Thanks for your advise.
>
> Benjamin